Delivery

How does your delivery system work?
Delivery is FREE to the following areas. 

  • 2280
  • 2282
  • 2284
  • 2285
  • 2289
  • 2290
  • 2291
  • 2292
  • 2293
  • 2299
  • 2300
  • 2302
  • 2303
  • 2305

We are always expanding on our delivery areas so if your suburb does not appear on this list, please contact us at info@mwtm.com.au or 0432 729 732 to register your interest.

What day do you deliver?
We deliver your fresh fruit and vegetable boxes to you on Wednesday of each week.
This is the same day we pick and pack your produce, providing you with the freshest produce available.

What happens if I am not at home when you deliver my box?
Not a problem. As your box is prepaid, you don’t have to be waiting at home to provide us with payment. Just let us know in your order email where you would like us to leave your box, for eg. ‘Please leave down the driveway on back table’.

Do you deliver all year round?
As we are a family run business, at this stage we operate during school terms only.

Boxes

Do I get to choose what goes into my box?
In our Staple, Deluxe and Fruit boxes we carefully select the produce included in our boxes each week. This keeps our business simple and allows us to follow an efficient buying and packing service. Contents vary each week so you are eating a great variety of fresh produce. Our research has indicated what most families enjoy and many customers love the element of surprise!

However, if you would like to have a little more control over what you order, we have a NEW choose your own produce option.  Simply open our order sheet and fill it in and email it back!  And delivery is still FREE with this option.

What if I am allergic to a product?
If anyone in your household is allergic to a particular product, please add this to the special instructions and we are happy to ensure these products are not placed in your box.

Will I always get the same produce in my box each week?
No, our boxes are packed with the same staples every week; however a variety seasonal fruits and vegetables will be rotated on a weekly basis. If a particular item is not available or not up to our high standards of quality, then it will not be included that week.

Am I committed to ordering every week?
You are under no obligation to order each week and can stop your service at any time.

What do I do with my empty delivery box?
In order to keep our prices low, it is essential that you return your empty box when picking up your next order or leave it out for us to collect when delivering your next order.

Payment

When is payment required?
Direct Deposit: please ensure you have completed your direct deposit at the branch or via internet banking by 4pm Tuesday. Please contact us if you do not have access to internet banking and cannot access a branch so we may assist you to make alternative arrangements.

How do I make payment?
Please deposit your payment to:
 

  • BANK: Commonwealth Bank
  • BSB: 062-829
  • Account No: 10177524
    **please ensure you use your name as a reference so we can correctly allocate your payment**

Is GST applicable?
There is no GST applicable to our products.

Quality Guarantee

Do you offer a quality guarantee?
We pride ourselves on providing you with quality produce. All of our produce is carefully hand packed and delicately placed within your box. Our packers conduct quality checks throughout the packing process and as such, we happily offer a quality guarantee.

What do I do if I have a problem?
We value your business and want you to be satisfied. Please contact us immediately if you find that you are not satisfied, so we may assist.

Fundraising

How does the fundraising work?
If you choose to pick up your box from one of our designated schools, we will donate a portion of the profits back to that school each week.

How do I get my daycare/pre-school/school/workplace as a drop off point?
We would love to have you onboard! Simply contact us with your details and we will provide you with further information on how to get started.

What are your terms and conditions/privacy policy?
Please click here